Shipping & Returns

Shipping

cbdMD ships all orders through FedEx, anywhere in the United States. We will also ship all orders same-day, if they are placed before 11am Pacific Time (2pm ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

What shipping methods does cbdMD offer?

cbdMD uses FedEx 2-3 day shipping for all orders. Any order over $79.95 will include free shipping; all other orders below $79.95 will include a $4.95 shipping charge.

Is cbdMD able to ship to all 50 states?

cbdMD ships to any street address in all 50 states, including Alaska and Hawaii. We cannot ship to any United States territories outside of the continental area such as Guam or American Samoa. We do not ship to Puerto Rico. We also cannot ship to P.O. boxes; however, we can ship your order to your nearest FedEx Pick-Up location.

Can cbdMD ship outside of the United States?

Currently, cbdMD does not ship outside of the United States.

Can cbdMD ship to military bases?

cbdMD does not ship to military bases.

Can I change my shipping address?

Please contact our customer service at 1-800-973-3984 to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.

How can I track my order?

Your order confirmation will include a serial order number; you can use this number to track your order through FedEx Tracking.

Can my order ship through the weekend?

FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

How soon can cbdMD ship my order?

cbdMD ships all orders through FedEx, anywhere in the United States. We will also ship all orders same-day, if they are placed before 11am Pacific Time (2pm ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.

What if I don’t receive my cbdMD order?

Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at 1-800-973-3984 to start a FedEx trace.

Returns

At cbdMD, we believe that customer satisfaction is of the utmost importance. Please check your order carefully for damages that may have occurred during shipping. We take pride in offering a 30-day money-back guarantee on all purchases. All refunds/exchanges are subject to review, provided at the discretion of cbdMD, and limited to one per customer.

How much time will I have to make a return claim?

A return claim must be made within three days of receiving shipment if it’s due to product damage from shipping. Please be ready to provide specific details and photos of product damage to support your claim. You have up to 30 days to make a return claim if you’re unsatisfied with your order.

How do I return my cbdMD order?

cbdMD order returns are handled on a case-by-case basis. Please speak with our customer service representatives to see if you’re eligible to receive a return label to send your order back through a FedEx shipping location.

Can I request a refund?

cbdMD offers a 30-day money-back guarantee from the initial order date; you can receive a full purchase refund within that time limit.

Where can I take my cbdMD order to be returned?

If you’ve received a return label from us, you can take your cbdMD order to your nearest FedEx shipping location. If you purchased a cbdMD product from a retail location, please follow their return policy.

How long does it take to receive a refund?

It may take up to three to five business days – depending on your bank – for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

Can I speak directly to someone at cbdMD about returns and refunds?

You can speak with our customer service team directly at 1-800-937-3984 for questions or concerns about returns and refunds, or you can email us at [email protected].