Shipping & Returns
Shipping
cbdMD ships orders primarily through USPS, anywhere in the United States. We will also ship all orders same-day, if they are placed before 11 AM Pacific Time (2 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.
WHAT SHIPPING METHODS DOES CBDMD OFFER?
cbdMD offers free USPS Priority shipping on orders $59.99+. All orders under $59.99 will pay a flat rate of $5.95. Free shipping is offered when the subtotal is over $59.99 – this does not include taxes or discounts.
IS CBDMD ABLE TO SHIP TO ALL 50 STATES?
cbdMD can ship to all 50 states using USPS, including PO Boxes.
CAN CBDMD SHIP OUTSIDE OF THE UNITED STATES?
cbdMD can ship to all U.S. territories using USPS Priority Mail. Shipping rates are free for all orders over $59.99 before taxes and discounts, and a flat rate of $5.95 for all orders under $59.99.
CAN CBDMD SHIP TO MILITARY BASES?
cbdMD can ship to APO/FPO bases using USPS Priority Mail. Shipping rates are free for all orders over $59.99 before taxes and discounts, and a flat rate of $5.95 for all orders under $59.99.
CAN I CHANGE MY SHIPPING ADDRESS?
Please contact our customer service at 1-800-973-3984 to confirm if your order is still processing or has been shipped. If the order is still processing, we can update the shipping address. Once the order ships, we are unable to update the address.
HOW CAN I TRACK MY ORDER?
Your order confirmation will include a serial order number; you can use this number to track your order through USPS Tracking.
CAN MY ORDER SHIP THROUGH THE WEEKEND?
FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays. USPS Priority Mail also only delivers on business days and Saturdays; they do not offer shipping services on Sundays or holidays.
HOW SOON CAN CBDMD SHIP MY ORDER?
Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.
WHAT IF I DON’T RECEIVE MY CBDMD ORDER?
Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at 1-800-973-3984
Returns
cbdMD offers a 60-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of cbdMD.
HOW MUCH TIME WILL I HAVE TO MAKE A RETURN CLAIM?
You have 60 days from your purchase date to make a return. cbdMD is the first and only CBD company to offer all customers a 100% Satisfaction Guarantee.
HOW DO I RETURN MY CBDMD ORDER?
cbdMD orders are backed by a 100% Satisfaction Guarantee. Simply contact our customer service team to receive a USPS return label
CAN I REQUEST A REFUND?
Yes, you can request a refund within 60 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all cbdMD products.
WHERE CAN I TAKE MY CBDMD ORDER TO BE RETURNED?
If you’ve received a return label from us, you can take your cbdMD order to your nearest FedEx shipping location. If you purchased a cbdMD product from a retail location, please follow the store’s return policy.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
HOW IS MY REFUND ISSUED BACK?
Your refund is sent through your original form of payment.
Can I speak directly to someone at cbdMD about returns and refunds?
You can speak with our customer service team directly at 1-800-973-3984 for questions or concerns about returns and refunds, or you can email us at [email protected].
Payment
Love our CBD products but want a more affordable option to pay over time? Now you can buy cbdMD products with Sezzle! What’s Sezzle, you ask? It’s a payment system that lets you pay for your order in installments – with no interest. Here’s how it works:
- At checkout, select Sezzle as your payment method.
- Create a Sezzle account, or if you already have one, log in to your account.
- Sezzle will do a soft credit check to approve the transaction.
- You’ll pay 25% of the cost up front.
- Sezzle will automatically charge the rest in three more 25% installments over the next six weeks.
- So long as the payments are made on time, no interest or transaction fees will be charged.
Is Sezzle Safe to Use?
Sezzle undergoes quarterly audits according to the payment industry standard method of assessing security, and is currently certified at the highest security level. For more information, see PCI Compliance and Sezzle.
Will Sezzle Hurt My Credit Score?
If you have a basic Sezzle account, the company does not report your activity to any credit bureaus, so it doesn’t affect your credit rating. You can upgrade to a Sezzle Up account if you want to use it to build credit.
Is Anyone Approved to Use Sezzle?
Anyone can start using Sezzle if they’re at least 18 years old, have a valid phone number and address in the United States or Canada, and possess a bank account or credit card with a participating financial institution. With that said, Sezzle doesn’t automatically approve every transaction – if you have insufficient funds in your account, or a previous failed payment that hasn’t been paid off, Sezzle will decline to pay. Also, when you’re first starting with Sezzle it’s a good idea to keep your purchases under $100; Sezzle will increase the allowable order size as you pay off your previous orders successfully.
How Do I Use Sezzle?
You can join Sezzle at checkout according to the instructions above, or you can set up your account at the company’s own website. Once you’ve joined, you can use the same account not only here at cbdMD.com but at multiple participating retailers by logging in at checkout. Sezzle will automatically pay each order in four equal-sized installments over the course of six weeks. You can reschedule those if need be, but more than one rescheduling per payment will cost you a fee.